2nd Line Field IT Technician
Job Type : Permanent, Full Time
Salary : £24000 – £28000/annum progression opportunities
Position: 2nd Line Field Based IT Technician
Duration: Permanent Position
Location: Newton Abbot covering (Torbay, Newton Abbot, Plymouth and Exeter)
Salary: up to £28k per annum (negotiable) with future progression opportunities
Position: 2nd Line Field-Based IT Technician
This exciting role combines customer-facing tasks alongside remote support from either office or home and reports directly to the IT Dept Head. The team is responsible for supporting over 600 customers with varied IT needs from Office365 to managed networked switches and cloud services and providing connectivity support for over 1500 network print/copy and scan devices across the Southwest. You will be working alongside an experienced team of software and hardware technicians supporting our customer’s needs. The successful applicant will primarily be responsible for maintaining school networks and computer systems by carrying out reactive and proactive maintenance tasks on all IT equipment, operating systems, and core applications.
2nd Line Field Based IT Technician – The Criteria
Understanding and experience of DHCP, DNS, Group Policy and Active Directory
Extensive experience with Microsoft technologies – Office365 Apps, Windows OS (Desktop and Server)
Extensive experience with Google environments including Chromebook deployment and management
Experience in supporting physical, Wi-Fi and cloud infrastructures
Provide on-site/remote support and consultancy as required in accordance with customer’s needs
Have a thorough understanding of available technology and a desire to research innovative solutions and new software releases? The ability to work under pressure, meet project deadlines
Providing the highest level of customer care requiring excellent written and verbal communication, able to maintain accurate and clear documentation
Reliability, focus, drive and a ‘can-do attitude
Good time management and planning skills
Ability to work on your own
Full driving license and access to own vehicle
2nd Line Field Based IT Technician – The Person
Applicants will need excellent customer handling and interpersonal skills, be proactive and able to demonstrate good planning and organisation skills. Good verbal, and written communication, and the ability to retain information and quickly adopt new technologies are a must in the ever-changing IT arena. Along with supported onward learning and industry-recognised qualifications, this is a challenging and rewarding position with real career potential.
Salary & Package – 2nd Line Field Based IT Technician
Starting salary upto £28,000 (negotiable) dependent on experience
The package includes Company Pension, Mobile Phone, Laptop, Generous Business Mileage Allowance, ongoing CompTIA study programme plus company-funded social events.
Future Progression – 2nd Line Field-Based IT Technician
Along with supported onward learning and industry-recognised qualifications, this is a challenging and rewarding position with real career potential.
Quartz Recruitment is a specialist agency operating in the South West of England. We have 32 years of experience in placing professionals into vacancies at all levels. We treat our candidates with respect and we truly care about your career.
In line with the requirements of the Asylum Immigration Act 1996. Quartz Recruitment will only work with candidates who are eligible to live and work in the UK.
Due to the high levels of applicants that we receive every day, we can only respond to applicants whose skills and qualifications meet our criteria for the position. If you have not heard back from us within 14 days, then you may presume your application has been unsuccessful.
In compliance with Data Protection regulations, Quartz Recruitment will only store your personal details if you have given us your permission. You have the right to have your information deleted at any time, please contact us to do this
More Information
- Address Newton Abbot, Devon
