Waterway Operative 5 views

Waterway Operative

Job Type : Permanent, Full Time

Salary : £23473/annum

One of the UK's biggest charities who we are entrusted with the maintenance, operation and development of over 2,000 miles of waterways in England and Wales that run through villages, towns and cities currently have an opportunity to join the Oxfordshire Team, based in Banbury and looking after the water up to Oxford City Centre.

You will work an annualised hours system which includes working any 5 days out of 7, so you must be happy to work in an on-call rota, which includes weekend & bank holiday working. This flexibility is very important in order to be certain that we can respond to critical needs when they occur.

Are you a practical person, who can turn your hand to a variety of tasks in a challenging, varied outdoor environment & you love to work as part of a team, as this may be a role for you?

Working on the canal towpaths, maintaining and improving the experience for a variety of customers (our boaters, walkers, runners to name just a few), you will become a central part of the canal community. Working on boats, lock gates, towpaths you will find every day is different; sometimes manual tasks, perhaps using power tools (training will be given), helping our customers when they approach with questions or concerns, and sometimes you will be leading, guiding and even mentoring volunteers who are key to our operation.

They care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

Responsibilities:

Ensure that the customer experience is maximised by providing outstanding levels of customer service in accordance with defined standards and promote Canal & River Trust by maintaining a professional approach at all times. You must be confident and happy to perform outdoors physical and varied work.
To provide a comprehensive service in relevant area(s) of craft expertise to the waterway teams to ensure that work undertaken on designated sites is completed to defined standards
Undertake water control duties including the operation of structures eg locks and bridges in a safe manner to ensure that customers are not hindered in their visit to the waterway.
Undertake key duties associated with the maintenance of the waterway and waterside eg towpath litter removal, towpath and access repairs.
Ensure that environmental and heritage issues are taken into consideration in all work that is undertaken.
Provide a first response for any emergencies/incidents that may occur within the waterway.
Support asset inspections. Identify and report any structure failures, breaches, damage or pollution incidents to Area Operations Manager or Engineers.
Assist in the planning of all specific craft related tasks in terms of equipment, materials and plant resources.
Attendance at waterway events.
Working closely alongside and with volunteers. Essential

Familiar with working in a customer facing role.
Setting high standards and taking great care in the quality of your work.
Basic literacy and numeracy skills.
Valid UK driving licence due to necessity to attend different locations across the team's area of responsibility across North Oxford.You will benefit from a competitive contributory Pension scheme arrangement, holiday entitlement and other employee benefits:-

25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
Annual £200 personal learning & growth award to spend on any learning related activity – hobbies: aspirations etc.
Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters.
Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme.
2 days paid volunteering leave, volunteering for local community project work.Please only apply if you are happy to work an average of 37 hours a week on a rotating shift pattern, with some unsociable hours call outs as part of the on-call rota

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