Ux Designer
Job Type : Permanent, Full Time
Salary :
UX Designer Level Junior / Midweight (ICIS) – London, Bishopsgate
At ICIS we believe in putting the customer at heart of everything we do. ICIS experience and interaction designers take complex tasks and make them intuitive and simple to use. Following best practice design process from discovery to delivery, you’ll create user flows, wireframes, interface mockups and interactive prototypes–you’ll champion the user experience and bring our vision to life in a way that feels inspiring, elegant, relevant and even delightful.
Through our digital transformation initiatives, we are breaking new ground and leading the way. As the world’s largest global commodities, energy and sustainability focused information service, we are seeking a UX Designer Level I who will join a growing well regarded and passionate multidisciplinary design team, in delivering exceptional customer experiences.
This is an exciting opportunity for a designer who thrives on solving complex problems, in a complex domain, across multiple channels. Our aim is to give companies in global commodities markets a competitive advantage. By delivering valuable news, insight and analytics tools, which enable our customers to identify and react to opportunities in markets which are constantly evolving.
You will be at the forefront of research and design for our digital platforms across desktop, mobile, API and more. The design team plays an integral part in gathering insights about the attitudes, emotions, motivations and behaviours of customers to inspire and inform design. We collaborate closely with each other and with engineering and product management to create category-leading products that deliver value for our customers, and for ICIS. This is an opportunity to work within a growing design team, with guidance and support from senior designers and researchers. You’ll rely on user-centered design methods to craft industry-leading user experiences—from concept to go-live.
You’ll collaborate with your design partners to leverage and evolve ‘Nova’ the ICIS design system to build beautiful, innovative and inspired products that customers will love to use.
With a global staff of more than 600, ICIS has employees based in London, Houston, New York, Singapore, Dubai, Shanghai, Guangzhou, Beijing, Mumbai, Tokyo, Karlsruhe and Milan.
We want to hear from you if you believe:
* In the importance of user centred design, design thinking and placing customers at the heart of everything a business designs and delivers.
* That an exceptional, consistent customer experience should transcend every solution a business offers their customers.
* UX can fundamentally change the way we as a business can solve customers’ problems and you’ve got what it takes, are eager and willing to learn, grow, experiment, collaborate, communicate and deliver.
What is the role?
We’re looking for a UX Designer Level I to support the ongoing design of our energy digitisation programme and drive the strategy for our mobile app, among other new and exciting innovations and partnerships. You’ll do this under the coaching and guidance of our newly appointed Director of Digital Design and the Senior designers in the team. This role requires a solid foundation of quantitative and qualitative research methods, design, ideation, and prototyping. You’ll have a solid foundation of design process and methodology, facilitating workshops, managing stakeholders, exploring new techniques and pushing the team and the corporate vision forward. You will champion the client, helping the product, development teams and the wider business understand customer behaviours, needs and motivations and represent the voice of the customer at every opportunity.
Our people are the centre of who we are and what we stand for. OneICIS is how we operate, together, collaboratively and as one voice. We are customer driven by design with an ongoing drive to be customer centric by DNA. We are an open, inclusive and passionate team. Whatever your background you are welcome. We are a flexible employer and happy to accommodate different working solutions for the right talent. We are looking for talented and dynamic team players who focus on delivering successful outcomes. If that sounds like you and the criteria below match your skills, we want to hear from you.
Responsibilities
Customer (or User) Focus
* Understands customer needs and experience through analytics, research and direct observation.
* Makes research driven recommendations to improve the overall user experience and uses design tools to understand and explain the customer view (e.g. Personas, archetypes, Journey Maps, Task analysis).
Creative Problem Solving
* Asks the right questions to explore the problem from a number of angles.
* Iterates and tests solution to check it solves the problem.
* Proposes solutions when faced with a new design challenge and collaboratively analyses the results of research to recommend solutions.
Product Design
* Assists in developing product / feature concepts following UCD practices.
* Iterates and delivers design assets, clearly articulating design rationale for product or feature concepts / components using tools such as wireframes, prototypes, and process flow diagrams.
Data Driven Analysis & Testing
* Ensures work is tested with users collaborating with other functions as needed.
* Iterates work based on testing and data analysis and explores data from analytics packages, customer insight or other sources to understand context of work.
Technical Skills
* Uses design and prototyping software to intermediate level (e.g. Figma, Axure, Sketch, InVision).
* Has a good knowledge or learns quickly about the tech stack of the product or organisation and understands the nuances of designing for different platforms.
Competencies
Personal Capability
Practices Self-Development
* Is curious and keen to learn and develop new ideas, skills and knowledge.
* Acts on feedback to improve him/herself and looks for developmental opportunities in day-to-day work.
Solves Problems and Analyzes Issues
* Is able to ask effective questions and collect facts from multiple sources in order to solve problems.
* Is able to effectively identify and analyze problems and propose solutions.
Innovates
* “Brainstorms” with others to look for different approaches to current process and tasks.
* Looks for opportunities to develop new ideas or thinking within own role and xxperiments with new ideas as part of role.
Interpersonal Skills
Communicates Powerfully and Prolifically
* Demonstrates effective conversational skills, including active listening and questioning.
* Share’s information relevant to own rolem sndf articipates in team presentations.
Collaboration and Teamwork
* Develops co-operative working relationships within the team.
* Considers how own style affects others and tailors’ interactions accordingly and looks for ways to develop mutually beneficial relationships across teams.
Builds Relationships
* Is approachable and friendly.
* Asks for opinions of others and participates in formal and informal gatherings to meet new people and develop new relationships.
We connect data, markets and customers to create a comprehensive, trusted view of the global commodities markets. For our customers, the intelligence we provide is empowering, which as a result influences thousands of decisions across supply chains every single day. We believe the right culture has the same effect. Our culture empowers our people, giving them the confidence and inspiration they need to achieve their aspirations, thrive on innovation and explore more.
At Lexis Nexis Risk Solutions Group having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 35 diversity employee networks globally and prioritise ensuring inclusive leadership is part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We encourage applicants and employees to tell us about any health issues they may have to allow us to put in place reasonable adjustments that may support applicants in the application process and support employees to succeed in their role
More Information
- Address EC2M, Lime Street, Greater London
