Urdu & English Speaking Social Media Content Mediator 11 views

Urdu & English Speaking Social Media Content Mediator

Job Type : Permanent, Full Time

Salary : £19500/annum + benefits and antisocial hours uplift

Urdu & English Speaking Social Media Content Mediator

Start Date – Early 2021

Working from home – office based in future (Glasgow – Kilmarnock – Larbert)

Salary – £19,500

Shifts Available- 40 hours per week,

either Rotational shifts with hours falling between 7am and 10pm OPTION 1

or Nightshift with antisocial hours uplift between 11pm and 7am OPTION 2

(24/7 operation)

I am looking for social media users, with great attention to detail, traditional values, and a strong sense of social and cultural responsibility to join the team as content mediator on a worldwide, household name in entertainment social media platforms.

In this role you will proactively moderate and audit uploads, taking the time to understand the needs of customers and the client, as well as taking ownership for all videos in respective language queue and providing accurate monitoring of content on first instance


Fluency in the target languages of Urdu & English both spoken and written is vital
Passionate about proper use of social media
Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
Experience in content mining and reviewing would be advantageous
Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
Ability to evaluate content in line with content and business policies
Strong analytical and research skills with attention to detail
Ability to work in fast and evolving workflows
Ability to maintain a high degree of confidentiality
Adhere to strict deadlinesThis job description is not exhaustive you may be required to perform other additional duties as and when required

My client engineers customer experiences on behalf of some of the world's most progressive brands. As a company, they have been working towards that goal ever since they were founded in 2000.

Through evolution and acquisition, today my client is a 40 000 people-strong global leader in business process outsourcing (BPO), continuing to specialise in customer experience with their capabilities extending across voice, social and digital channels, and a mission to empower people and encourage to push the boundaries.

We aim to be the best at engineering the customer experience by investing in our people and the environment in which they work, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions that meet the challenges of a now omni-channel world.

We are looking to recruit into this role with start dates in Jan/Feb 2021, so please apply now to register your interest and you will be contacted early in the new year.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database

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