Technical Service Desk Analyst

Technical Service Desk Analyst

Job Type : Permanent, Full Time

Salary :

Technical Services Analyst

Job Title: Technical Service Desk Analyst (Telephony/Convergence)

A great opportunity to join a MS Gold partner for a talented Telephony Technical Support Analyst.

Job Description:

You should have previous experience of working on a service desk. You will be part of a busy but friendly service desk team providing customer-focused resolutions to incidents and working to SLAs from the Bromsgrove office. You will be identifying, diagnosing and resolving incidents and liaising with vendors. Primarily working with Avaya IP Office, Gamma Horizon, telephony applications and networking. You will also have an opportunity to work with the full portfolio of products, applications and services the business provides their client base. You will have the opportunity to fully contribute to the team and to identify and improve service and processes. Ongoing training available and working towards Avaya, Microsoft and other certifications encouraged and supported. Office based to start but may consider a mix of office and client site visits at a later stage.

Skills and Experience:

A good communicator with the ability to create business-like and lasting relationships with clients. Previous experience working on a service desk preferable. Good all round knowledge of telephony, networking and IT. Experience and knowledge of analogue and IP telephony.

Want to know more please call Laura 

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