Shift Supervisor / Leader
Job Type : Permanent, Full Time
Salary : £10.16/hour
Welcome Break is one of the largest motorway service operators in the UK and has led the revolution in changing the motorway service sector.
We've been around for 60 years and are now in locations across the UK. Our 5,000+ strong team strive to proudly and passionately offer our customers' world class hospitality and retail brands such as Waitrose, Starbucks, Subway, KFC, Ramada, Days Inn and Burger King to name a few in a friendly and relaxing environment.
Our business is about people, the 80 million people who visit our sites each year and the teams who make the business the success it is. Every one deserves to get a warm welcome and enjoyable break with the very best service, facilities, food and drinks we can provide.
Providing customers with a welcome break is really important to us. Every day here is as challenging as it is enjoyable, as rewarding as it is fun. We believe that the same should be true once our working day is over, so we do everything we can to make sure our teams can get their work/life balance just right!
Everyone has an equal opportunity to succeed at Welcome Break. To make sure that those achievements are recognised, we have many recognition schemes, most of which are peer to peer recognition. What's more, we work hard to build a culture of openness, listening to customers and our own people so we can identify opportunities to improve service, innovation and engagement.
Shift Supervisor / Leader. Made at Welcome Break
Starbucks. Keele. ST5 5HG
Starting rate £10.16ph
Fantastic benefits & discounts, subsidised meals, free parking & great career opportunities
Cool head? Passionate about great service? Ready to inspire others? As a Welcome Break Shift Supervisor / Shift Leader, your job is to make sure every customer enjoys a great experience when they pull off the motorway for a break. Using our ‘Famous Five Service' model, you'll lead and motivate Team Members to deliver superb customer service consistently round the clock.
OK, so it's a lot to ask. But you'll get bespoke training and support to develop your leadership skills and excel in your role. And if you do well, you'll have the opportunity to progress into senior management roles.
Qualities we look for as a Shift Supervisor / Shift Leader
* A good leader and motivator who can inspire others
* Fanatical about delivering exceptional customer service
* Ready to roll your sleeves up and lead by example
* Ambitious to progress in your career
Your experience as a Shift Supervisor / Shift Leader
You'll already have experience of leading teams in a customer service environment, ideally in the retail or catering sector.
Key benefits for Shift Supervisor / Shift Leader
28 days' holiday
Contributory pension (after 3 months)Structured career path and bespoke trainingFree on-site parkingOn-shift meal allowance Exclusive savings at well-known high street and online retailers
Due responsibilities within the role applicants will need to be 18 years of age or over. Hourly rate of pay will differ for under 23's Please note internally we call this role a Service Leader
- Address Keele