Service Manager
Job Type : Permanent, Full Time
Salary :
Be front and centre in the Aftersales experience for Farmstar Customers, while being responsible for the efficient running of the service team and service office
* Knowledge of Agricultural and Groundcare Machinery
* Manage existing customer accounts and build new relationships to increase department growth
* Managing customer expectations with regards to increased cost of repairs
* To resolve staff and customer disputes that may arise in a time efficient manner
* Monitor Cash Flow and Invoicing
* Daily management of Service Technicians through planning and allocating work on Job Cards, based
on their skills and expertise
* To adhere to all dealer standards programme and ensure your department complies with the guidelines set within the standards
* Excellent customer service and communication skills with the ability to deal diplomatically with customers
* during busy periods both verbal (be first point of contact for Marr Service calls) and written
* Work effectively under pressure and deal with both customers and colleagues in a calm manner when they are under pressure
* Support members of the Service Team where needed
* Be organised and have the ability to multitask efficiently
* Act with discretion when dealing with matters of a confidential nature
* Proactive and methodical in approach to problem solving
* Be able to work alone and on your own initiative
* Familiarity of profit/loss management and reporting
* Write quotations for insurance repairs
* Liaise with Suppliers regarding warranty issues and price up warranties for the Sales Team
* Supply Service offers to the Sales Teams and advise Marketing team of any special deals to advertise
More Information
- Address DN5, Marr, Doncaster