Service Desk Analyst
Job Type : Permanent, Full Time
Salary :
Foster + Partners- Battersea
Job Title: Service Desk Analyst- 1st Line
Reporting to: Service Desk Manager
About the role
The Technology Service Desk Analyst will work in a busy and challenging environment at Foster + Partners providing 1st line IT support and guidance to internal customers via telephone, email and face to face. The role demands a very high standard of customer service and a willingness to provide excellent IT support services.
Responsibilities include but not limited to:
* Service Management
* Provide excellent IT support to all Foster + Partners staff
* Provide 1st level technical support and advice
* To contribute, or otherwise assist, as required Incident, Problem and Service Request Management
* Respond to and process incidents and service requests
* Effective handling of complaints and escalations
* Monitor and take ownership of incidents to resolution, providing regular customer updates and follow up after resolution
* Liaise closely with other IT teams on incidents requiring multiple discipline involvement Technical
* Installing F+P approved software onto user’s machines
* Promote and follow established procedures
* Active Directory and Exchange User Management
* Provide Remote User and Site support
* Provide Microsoft Outlook email client support
* Configure Foster + Partners provided mobile devices
* Troubleshooting basic printer issues
Qualities and Skills required Essential
* Able to demonstrate ability to undertake the above responsibilities
* Excellent telephone manner
* Good working knowledge and experience with Microsoft Operating Systems
* Knowledge of Mac OSX
* Knowledge of Office 365
* Good working knowledge and experience with the Microsoft Office
* Good working knowledge and experience with remote administration tools
* A general understanding of network technologies, VPN, remote access solutions, terminal servers and virus protection tools
* Experience working with a broad range of systems and peripherals including laptops, printers and plotters
* Experience with using call logging software
* Able to work 8 hour shifts Monday – Friday, between 8:00 – 19:00 on a rotating weekly basis
* Able to demonstrate a high degree of flexibility including shift and out of hours working
In return you will have the opportunity to work with a business that strongly values its staff with opportunities to progress. A competitive basic salary and generous benefits package including DIS, Company Pension and 25 days paid holiday plus bank holidays
If you would like to be considered for this position, please apply with an up to date CV.
*Please note due to the high number of applications we receive if you have not had a response within 10 days, unfortunately your application has been unsuccessful
More Information
- Address Battersea, Greater London
