Service Designer
Job Type : Contract, Full Time
Salary : £400 – £450/day Work from home
Work from home
Outside IR35
Job description
Service designers design the end-to-end journey of a service. This helps a user complete their goal and deliver the system intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of the organisation. You will help teams ensure the user is at the heart of everything and support effective digital delivery.
Responsibilities
A lead service designer is an expert practitioner who influences and mentors others. At this level, you will be expected to:
* Work with service owners and programme directors to develop design concepts
* Set direction, assure the quality of design delivery across teams and lead multiple or highly complex services
* Ensure that teams take a user-centred, evidence-based approach to service design and delivery.
* Develop and assure excellent service design practice and guidance.
* Deal with a wide range of stakeholders with diplomacy and the capability to define and deliver appropriate design deliverables.
* Foster and build capability for user centred design across the organisation.
* Run and lead design workshops
Behaviours
* Seeing the Big Picture
* Changing and Improving
* Communicating and Influencing
* Delivering at Pace
* Developing Self and Others
* Leadership
* Making Effective Decisions
* Managing a Quality Service
Technical skills
* Agile working
* Digital perspective
* Evidence- and context-based design
* Prototyping
* Strategic thinking
* User focus
More Information
- Address Nationwide
