Service Design 1 view

Service Design

Job Type : Temporary, Full Time

Salary :

Experience in 2 of the following

* BS/MS Degree; preference for Human Computer Interaction, Service Design, or Computer Science; or equivalent experience

* Experience working as a service designer with an in-house Design team or at a Design agency.

* Experience in an IT business interface role – successfully balancing business needs within a project


* Knowledge of Agile or Lean UX or product methodologies and experience working in a collaborative, agile environment is a plus.

* Evidence to show the approach to problem solving coupled with skills in research, user experience, and design (both visual and interaction)

* Strong written and verbal communication skills


* Use service design tools to build a user journey map that identifies the problems and issues within a service that need to be addressed.

* Plan and execute co-creation workshops with partners to propose the most viable solution for a given problem.

* Produce service design blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals, for the creation and evolution of products and services.

* Produce simple designs that clearly communicate the product or system, regardless of its complexity.

* Build designs with an information structure and navigation that anticipate user paths and logical process flows.

* Work closely with researchers to develop designs and basic prototypes based upon scenarios.

* Lead a team to focus on understanding and utilizing human experience design practices for each step of the process.

* Responsible for defining and driving the medium to long-term service design strategy for user experience and research within a product.

* Promote HXD standards and support the team in developing and maintaining them as the foundation for crafting cohesive experiences.

* Understand how to structure research and basics tests to reduce the risk of confirmation and one other type of bias impacting the results.

* Recommend possible solutions based on research results, ensuring they are insightful and impactful.

* Apply fundamental aspects of accessibility requirements to designs 

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