Service Delivery Manager 2 views

Service Delivery Manager

Job Type : Permanent, Full Time

Salary :

About the role:

This is an opportunity to work within a relationship environment, building relationships with customers, land owners, agronomists, agents and other rural communities. The scope of different levels of stakeholder management and liaising with other organisations is very large, such as environmental health officers, environment agency and local communities. Coordinating with the wider recycling team to manage in the most effective and efficient manner. Monitoring contractors, health and safety also the performance of agricultural operations in a defined area. 

Key Accountabilities:

Day to day management of the team, ensuring Thames Water HR policies and procedures are adhered to, strict management of H & S across the team and the associated contracted activities. Development of the team through coaching, training and mentoring of employees
Responsible for the safe and efficient recycling of sewage sludge to our customers in agriculture within a given geographical area.
Developing, liaising and building relationships with farmers, landowners, agronomists, agents and others in rural communities, to maintain and build the reputation and credibility of the company, thus promoting the beneficial use of sewage sludge as a fertiliser replacement.
Liaising with Environmental Health Officers, Environment Agency Officers and local communities to ensure that the impact of the recycling operations to the environment and the public is kept to a minimum.
Working and coordinating within the wider recycling team to ensure the effective and efficient management of the recycling operation, contract and therefore improving financial performance.
Responsible for monitoring the contractors Health and Safety performance of agricultural operations in a defined area.
Source land for recycling of biosolids, building and maintaining a land bank to sustain the companies recycling requirement for now and the future.
Management of sales process which includes, fertiliser advice, pricing and availability, land suitability, organising soil sampling, risk assessment of land to be spread and stockpile site, site-specific contractor liaison, entry of order and production of permits via TDS (land application management software). The timing of operations and the signing off order prior to invoicing.To be successful you will have the following skills and experience:

An agricultural background or a good knowledge of agricultural practice is essential, preferably with sales experience in a similar field.
Leadership or management experience would be an advantage.
You must have excellent communication skills and the confidence to talk to farmers, agronomists and contractors.
You must be organised, flexible and responsive to change, and be able to manage your own time.
Ideally, you will have an awareness of current agricultural initiatives and legislation such as the Nitrates Directive and Cross Compliance.
You will have the ability to work alone as well as part of a team.
Ideally you will have a higher education qualification in Agriculture, or equivalent.
It would be advantageous of you were FACTS or BASIS trained.
It is essential you have a Full UK Driving Licence and be prepared to drive long distances across the Thames Water Catchment.What’s in it for you:

The scope and responsibility within this role make it a unique role, being part of the bio recycling team within Thames Water’s operations department and managing the process of disposable-recycling of sewage sludge to land. This role is both office-based but also field-based, overseeing the technical teams over a large geographical location. The opportunity to cover your own business area patch with your own autonomy and time, complete responsibility is upon you.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.

We’re also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.

Click here to find out more about working at Thames Water

About us:

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. 

As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.

We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.

Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy

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