Service Administrator 17 views

Service Administrator

Job Type : Permanent, Full Time

Salary : £21000 – £25000/annum

Service Administrator needed in Merton Park, London (£21,000 – £25,000 per annum)
Due to expansion, we have an opening on the team within one of our London based brands. We seek an experienced Customer Support Administrator to join an expanding, established, and successful team at our Merton Park Office on the Service Team within Crown Security Systems.
As a key member of the team, you’ll provide first-class customer service dealing with engineers, customers, contracts, orders, and new business with both existing and potential new clients.
You will be performing vital customer support as well as administrative duties including dealing with a high volume of calls, performing basic resets over the phone, assisting with technical queries, maintenance of orders, providing costings, quotes, stock purchasing, and invoicing.
We are looking for a competent individual who has a great level of IT and excellent communication skills. You will be articulate, presentable, enthusiastic, well organized, and have great attention to detail. Ideal candidates will come from a fast-paced service provider-based environment.
Responsibilities:
* Point of contact for customers with queries, complaints, feedback, and requests
* Ensuring timely and professional responses to all incoming and outgoing correspondence
* Preparing reports on the activities of the engineers
* Providing costings and quotes to the Account Manager
* Inputting of numerical data
* Stock purchasing
* Invoicing to the accounts department
* Updating systems at all times regarding queries and outcomes
* General administrative duties to Sales Director and Account Manager
Skills:
* Being flexible
* Using initiative
* Communication and listening
* Information technology
* People management
* Organisation
* Customer service
* Being confident and focused
* Being professional and courteous
* Resolving problems quickly
* Being thorough and analytical
At Spy we believe in longevity and promoting from within. We have regular monthly training sessions and offer a competitive starting salary.
As a Service Administrator, you will be working within a fast-paced and fun environment that has regular dress-down days, Pizza Friday, office days out, and the opportunity to earn additional bonuses!
Working hours between 8:30 am – 5.00 pm Monday – Friday with 30 minutes for lunch and 20 days plus bank holidays which also increases by an additional day per year of service and an additional day for a good sickness record.
Interviews are available immediately as we are looking for a successful candidate to be in place asap. To be considered for interviews please apply right away

Jobs by CV-Library 

More Information

Share this job