Sales Administrator
Job Type : Contract, Full Time
Salary :
Company and Role Overview
Our client is a leading multinational FMCG company, currently in the market for a Sales Administrator to come and join their busy team! The ideal candidate will be required to oversee general and designated accounts, assisting with customer enquiries on products, parts and accessories and managing any administrative tasks required.
Main responsibilities
* Manage incoming calls and order processing by identifying the customer needs, providing price and stock availability and any other general enquiries.
* Maintain general & designated accounts ensuring accuracy and up to date information.
* Orders submitted/processed are in line with set price guides, checking details with customers and sales managers where necessary.
* Manage stock movements, allocations, order book creation, plus securing and arranging bookings/deliveries where required to meet requested delivery timelines.
* Work closely with the sales account managers and divisional planners to provide ongoing support, including any other administrative tasks.
* To investigate and resolve any reported delivery discrepancies or non-compliance, making any necessary changes when required.
* To create and maintain new account procedures, ensuring existing procedures are regularly updated with any changes.
* To respond in a timely manner, to all customer enquiries in line with company requirements and promoting excellent levels of service and communication.
* Share responsibility with the team, covering administrative duties to carry out the department’s work in cases of team absences i.e., holiday cover.
Requirements
* Have at least 1 years’ experience within administrative or sales background.
* Able to demonstrate excellent customer service and communication skills, both verbal and written.
* A confident user of Microsoft Word, Microsoft Excel, and G Suite products
More Information
- Address Brent, Greater London
