Senior Account Manager

Senior Account Manager

Job Type : Permanent, Full Time

Salary : £40000 – £50000/annum 40K TO 50K, OTE 60K plus

Our client is one of the largest and most successful largest digital integrated-service agencies, within the UK. Offering unrivalled career opportunities and scope for development, the role and culture are very impressive. Due to expansion we are on the lookout for a talented, enthusiastic and self-motivated Senior Account Manager to work with a wide range of blue chip clients.
Responsible for a wide portfolio of clients, the Senior Account Manager expand the relationship between the client and the business to increase income, whilst maintaining impressive client retention rates. The link between client and our internal Technical Account Managers, you will be expected to manage your client list as if it were your own business.
Main Duties
• Establish and maintain strong relationships with regular client contact
• Successfully set and manage client expectations through face-to-face meetings, phone and email communication
• Work with the client’s Management Team to understand their business strategy
• Hold an in-depth understanding of each client’s their financial status, including order value and contract renewals
• Actively identify opportunities, working with the Technical Account Management team, for additional revenue streams to increase order value from existing clients
• Gather, monitor and analyse performance data against the campaign strategy monthly, interacting with Technical Account Management team
• Engage in monthly client conference call with Technical Account Management team to communicate the latest reports
• Ensure client retention in line with business’ 80% KPI
• Work closely with New Business team to ensure detailed handover of new accounts
• Record relevant client communications within the company CRM system
• Participate in weekly ‘At Risk’ meetings, assisting Finance Team in ensuring contractual payments are made, avoiding campaign delays
• Travel to visit clients will be required
Skills and Attributes
• Strong account management experience within a solution sales environment
• Marketing knowledge would be beneficial
• Professional attitude and appearance
• Ability to build rapports and communicate at all levels
• Highly organised
• Have the ability and creativity to make things happen
• Discreet due to access to sensitive information
• Advanced knowledge of Microsoft Office
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