Customer Sales Agent

Customer Sales Agent

Job Type : Permanent, Full Time

Salary : £19500/annum Plus Commission OTE £23,000pa

Customer Sales Agent – Permanent Contract!!
Location: Wolverhampton (I54)
Hours of Work: 8.30am – 4.30pm & 9.00am – 5.00pm
Salary: £19,500pa + Commission (average £300 – £400pm)
* Upselling & cross selling to the customer base to ensure that average monthly spend is maintained and grown
* Cold calling potential new customers (using insight database or other means) identifying new business opportunities
* Range extending into existing customers using gap analysis by brand and by product groups
* Monthly order capture calls to generate top up orders and identify possible scale churn
* Monthly retention calls prioritising zero spend accounts and customers with significant drop off
* Updating salesforce following all call activity with particular attention to customer data capture log and contact information
* Raise opportunities from pipeline report at C1 stage and maintain in salesforce
* Regular one to one sessions with your line manager highlighting high flying customers and identifying down spending customers and advising of action being taken
* Run regular competitor, SMOI or product-based sales & market research campaigns with product managers input, proactively suggesting follow up promotions that would assist your areas growth
* Manage a new business process, taking ownership with a cradle to grave approach building relationships with all group sits whist reducing points of contact for the customer
KEY SKILLS & EXPERIENCE
• Strong interpersonal communication skills • Commitment to internal customer satisfaction • High level of customer services skills, demonstrating a positive, friendly and professional attitude at all times • Product knowledge • Attention to detail • Analytical abilities
• Microsoft packages – Word, Excel and Outlook • IT packages – Sage, Salesforce and Phocas

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