Live Chat Administrator
Job Type : Permanent, Full Time
Salary : £23000/annum including OTE
Here at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody with their day-to-day struggles.
Due to our expansion we are looking to recruit a full-time Live Chat Administrator to join our busy Head Office team.
This exciting position is a chance to be a part of our continued success, with fantastic career opportunities and access to staff benefits including a well-being programme, staff discount, free parking and regular colleague engagement events.
The position is currently based in Brentwood. Our brand new head office, which is currently being built, will be based in Braintree area so we'll be looking for someone keen to move there in 6 months from now.
Your role will include:
* Responding to Live Chat on our website throughout the day
* Recording conversion of chats
* Processing the Mail orders
* Responding to brochure requests
* Processing brochure removals from our mailing list
* Processing returns requests for our eBay and Amazon marketplaces, as well as responding to any queries from our customers
* Responding to emails into our Contact Us inbox throughout the day
* Commenting on customer reviews on CareCo's review sites (Trustpilot, Google Reviews)
* Assisting Sales in busy periods to process web orders as and when required
* Cover inbound calls during busy periods as and when required
What we require from you:
* Excellent attention to detail and accuracy
* A passion for outstanding customer service
* Strong clear verbal and written English skills
* Ability and familiarity with use of a desktop PC
* Proficient with Microsoft Office applications (Word, Excel, PowerPoint & Outlook)
* Good people skills
* Previous experience of working in a call centre environment desirable
Hours: 40 hours per week, between the hours of 08:00-18:00 Monday to Friday
More Information
- Address Brentwood, Essex
