Returns Administrator
Job Type : Permanent, Full Time
Salary : £21000/annum Increase to £22.5k after probation
Here at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody with their day-to-day struggles.
CareCo aims to provide top quality products for the mobility and care market at the UK's lowest prices. Our range of over 5,000 products are designed for both indoor and outdoor use to assist our customer’s improved mobility and quality of life.
Our Returns Administrator’s are responsible for the behind-the-scenes side of the business, dealing with any returned products that require processing for multiple reasons.
As a Returns Administrator, you would be responsible for the delivery of exceptional administration and processing for the Returns Department. This will be achieved by working along a team of Administrators responsible for various parts of the returns process.
What are my responsibilities?
* Gain a working knowledge of CareCo products, understanding the standards with which our returns need when they are to be returned to stock
* Understand the process of processing returns into either Stock, Damaged, Ex Demonstration or disposed of
* Effectively list and record returns from our couriers and our own Logistics team. Ensure check lists are completed and the relevant photos taken as a record where necessary
* To ensure that all re-boxing is carried out where necessary, to ensure returning goods are stripped of any customer details including receipts and courier labels
* Communicate daily with all departments of the company when a return has not arrived at CareCo HQ in a resalable condition
* Communicate to all departments when correct notes or returns records have been missed to ensure that a warranty or courier claim is raised in a timely manner
* Assist with the Daily Returns report where necessary
What skills are required?
* Strong organisational skills will need to be evidenced along with a strong understanding of the Microsoft Office package.
* The position demands someone who is physically fit as the role requires some lifting. Manual handling training will be provided.
What do CareCo offer you?
* Initial salary of £21k with an increase to £22.5k after probation has been passed
* Full-time hours – 40-hours a week on a Monday to Friday schedule
* 30-days annual leave (including bank holidays) with extra days holiday for long standing employees
* Employee assistance programme – 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)
* Access to our exclusive staff benefits platform
* 25% discount on our products
* And more
More Information
- Address CM77, Great Notley, Essex
