Part Time Receptionist
Job Type : Permanent, Part Time, Part Time
Salary : £9.50 – £10/hour DOE
We are recruiting for a number of Receptionists to cover a variety of shift patterns across Wyke, Clayton, Queensbury and Thornton/Denholme.
These are permanent, part time roles and the shifts that require cover are Mon-Fri, 8am-12pm, 12pm-3pm and 3pm-6pm.
There will be the option to cover some or all of these shifts at either site.
The salary is flexible, dependant on experience.
Essential skills required:
* Experienced of working in a patient focussed environment
* Ability to work with strict confidentiality
* GP or NHS experience
* Microsoft Office Proficiency
* Great communication skills
Reception Duties:
• To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of high quality, professional and patient-focused care.
• To converse with patients and visitors by speaking clearly, precisely and with confidence both over the phone and face-to-face at the desk.
• To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally conscious responses as relevant.
• To ‘signpost’ patients to the most appropriate service.
• To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing undue delay or queues at the front desk/phones
• To work to protocols with regard booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager.
• To deal with general queries and liaise effectively with clinicians and other staff as required.
• To support clinicians during their clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their rooms, following up an appointment with the hospital, or other ad hoc requests.
• To provide chaperoning service where requested by the clinician and/or patient.
• To ensure patient confidentiality, including the use of the computer system and visibility of the screen as well as the transfer of written and verbal communication.
• To liaise effectively with colleagues both in the reception team and the backroom administration team.
• To undertake administrative duties as outlined by your line manager in line with the wider function the reception team provides to the practice. These duties could range from ensuring consulting rooms are appropriately stocked, registering new and temporary patients, dealing with repeat prescription requests, ringing patients to confirm if they will be attending a clinic appointment, to filing and other general office duties
More Information
- Address Thornton, Bradford
