Job Type : Permanent, Full Time
Salary : £40000 – £50000/annum Excellent Bonus and Benefits
Job Title: Data/IP NOC Engineer
Job Type: Permanent – Days Only or Shifts
Data/IP NOC Engineer required with a combination of the following Key skills: Data/IP Networking, Cisco, Alkatel, Juniper. WAN or BGP troubleshooting experience.
This Engineer will be responsible for providing customer centric overlay technical support to enhance their use of our services, Data/IP NOC Engineer will be working against an agreed scope of work which is specifically crafted for nominated customer accounts.
Data/IP NOC Engineer is expected to ensure prevention of issues from occurring, resolving issues quickly when they occur, and being the customer's technical advocate within the organisation
The Data/IP NOC Engineer requires an advanced understanding of IP networking specifically Cisco and where possible Nokia/Alcatel and Juniper demonstrated via certification and operational experience.
Experience working on Data/IP networks within an operational environment; completing 2nd level diagnostics across multiple technologies and Vendors.
Demonstrative experience in Incident Management and Service Operations environments.
Delivering the agreed scope for customers in line with the agreed documentation.
Align and complement the BAU operations for ETOPS customers.
Collaborating within the ETOPS team to ensure no gaps in cover.
Seeking opportunity to improve the customer experience and reduce customer effort both on a case by case and wider perspective.
Being the customer’s technical advocate and striving to provide a positive customer experience irrespective of expertise, history, or workload.
Collaborating within team and across teams (Specifically Service Desk, Tier III, and eTSC) without prejudice or assumption, striving only to serve the customer and their team.
Managing workload and collaborating with their peers on opportunity to assist.
Continual personal development – technicians are responsible for ensuring their skillsets are updated and adapted in line with technological and industry trends.
Expected to develop an enhanced capability in a broad range of the key products and services, as well as specialising in a small number of key subject areas.
Deputising for duty management as directed
- Address Basingstoke, Hampshire