Network Engineer
Job Type : Permanent, Full Time
Salary :
Overview:
Responsibilities:
We are looking to recruit a highly service focused 2nd line technical support engineer to provide on-site support and maintain customer’s network infrastructure
****Would Consider a Trainee with some Network Fundamentals Skills ***
The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies.
On Site: Reading City Centre
Responsible for:
* 2nd / 3rd line technical support of LAN, WAN, Wi-Fi and Security networks.
* Fault finding through to resolution and customer satisfaction.
* Producing documentation, reports and diagrams plus record keeping.
* Technical installation, testing and support delivering data services.
* Experience in an ITSM toolset essential
* Service Desk support following ITIL processes.
* Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3.
* May require overtime when required for out-of-hours/project activity.
To succeed in the role, the following skills and attributes are key:
* Excellent customer service skills, including written and oral communication.
* Proven experience in a Networking/IT environment.
* Ability to work alone & within a team to provide the most effective method of service delivery.
* Pride in themselves and their work.
* Highly organized to meet strict deadlines and SLA’s.
* Analytical and detail conscious.
North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage
More Information
- Address Reading, Berkshire
