Lead Infrastructure Engineer/ 3rd Line Support

Lead Infrastructure Engineer/ 3rd Line Support

Job Type : Permanent, Full Time

Salary :

JOB OVERVIEW: Lead Infrastructure Engineer / 3rd Line Support Team Leader / IT Manager / Systems Manager sought by leading software consultancy company. Reports to IT Director.
LOCATION:- Christchurch Dorset
SALARY: Excellent and negotiable plus O/T and on-call allowance plus comprehensive benefits package
THE COMPANY:-
For decades, my worldwide client has been at the forefront of providing ground-breaking software consultancy expertise to the aid of many global companies both large and small from many different industries and government sectors. They continue to grow and reinvest in new cutting-edge software products and systems that are designed and developed in-house. The company continually invests in its employees and encourages continuing professional development and ongoing training making this a great place to work and realise your true potential !
THE ROLE:-
The ICT Manager will lead a team that designs, implements and supports the company’s internal business and customer facing software and hardware infrastructure – this is a very hands-on senior 3rd line support role!
The post will ensure that the services provided deliver any Service Level Agreement (SLA) that is in place. This includes receiving, prioritizing, documenting and actively resolving end-user help requests using ITIL based methodologies and the incident tracking software designated by the company.
The role will be accountable for all aspects of the day to day running of the ICT infrastructure including High Availability, performance, capacity planning, maintenance, receiving and responding to alerts, systems backup and restore, staff scheduling, management and development of the infrastructure team.
As the technical expert, will ensure that the ICT team follows ITIL best practices, and will plan and project manage and execute and, working with project managers, implement future ICT projects.
This is a technical management role whereby the holder will be expected to resolve issues themselves as well as manage other team members to ensure that SLAs are met.
The ICT Manager will take responsibility for providing support to the end users and back office systems as well as managing the helpdesk team.
The ICT Manager will have proven experience in VMWare, VEEAM, Active Directory, Exchange, IIS, SQL Server, advanced networking and Hardware Support, as well as excellent communication and customer facing skills in order to support both locally based and remote end users.
PERSON SPECIFICATION:
• Commercial experience in a similar 3rd line support role
• Detailed knowledge of High Availability Groups and clustering
• Microsoft SQL server clusters and basic SQL Server administration skills
• 3rd line support and Maintenance of Windows servers
• VMware 5.x or above
• Exchange Administration
• IIS Administration
• AD/DNS/GPO Administration
• Advanced networking (VLAN’s, PVID’s, routing etc)
• A self-starter, driven person who will take ownership of assigned tasks and drive to completion
• Must hold a driver’s license and have access to a car
• Excellent written and verbal communication
You will be at an advantage if you have any of the below skills;
• EMC SAN Experience
• Information Security
• LEM/SIEM configuration and alerting
• LINUX support
WHAT'S ON OFFER:-
Along with the chance to work with a continually growing global market leader which offers excellent training & continuing professional development, my client offers;
– A highly competitive salary plus and a comprehensive benefits package
– This role reports straight into the IT Director
– An extremely pleasant and professional working environment with like-minded IT professionals!
IF you are a strong match to the specific requirements for this role then please apply with a CV as soon as possible. Candidates who are not a close match sadly cannot be considered.
Keywords; IT Manager / ICT / Head of Infrastructure, engineer, systems engineer, systems administrator, network manager, 3rd line support, support engineer, administration, Head of infrastructure, Lead, Team Lead, systems manager 

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