IT Technician

IT Technician

Job Type : Permanent, Full Time

Salary :

My client is seeking an IT technician to work at their site in North Devon.

The role:

To provide 1st line (helpdesk) technical support to internal customers, assisting them with hardware and software problems via phone, email or in person

Help to maintain and support all internal infrastructure, hardware and software to ensure the uninterrupted availability of systems required by the business

Main Duties and responsibilities:

* Troubleshooting (to resolution where possible) end user issues

* Installation of hardware and software

* Administration and ongoing maintenance of Active Directory

* Administration and ongoing maintenance of Exchange

* Support of end user issues with Microsoft Office

* Maintenance of virus protection and anti-spam systems

* Undertaking of internal IT projects

* Contribution to internal IT policies, procedures and training documentation

* Ensure all system backups are complete, test restores work and ensure procedures are correct

* System performance monitoring and resolution of issues that arise

* Keep up to date with advancements in technology to ensure the best possible service can be supplied to the business

* Troubleshoot desktop, server and other system problems, diagnose and solve hardware/software issues

* Incident and problem management

Person specification

Essential qualities/skills:

* Excellent troubleshooting and problem solving skills

* Windows desktop

* Windows Office products

* Ability to prioritise workload

* Good communication skills – verbal and written

* Self-driven with a strong passion for IT 

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