IT Service Desk Analyst

IT Service Desk Analyst

Job Type : Permanent, Full Time

Salary : £20000 – £25000/annum 20K TO 25K PLUS BENEFITS

IT SERVICE DESK ANALYST
20K TO 25K BASIC PLUS BENEFITS
BASED BURNLEY, CLOSE TO MOTORWAY AND PUBLIC TRANSPORT LINKS
Our client is a leading provider of ICT Solutions within the Education sector. Established for many years they are hugely successful and respected in the sector helping schools achieve their best standards of learning and development through technology. We are now looking for a IT Service Desk Aanlyst to join the team. Possessing experience within IT support we are looking for someone that has great communication skills as well as the technical knowledge. The company are superb to work for and provide a great environment and culture with great training and development opportunities so this role would suit an ambitious IT graduate
Main Responsibilities
* Providing telephone based support for the schools
* Handling all 1st line queries and some second line
* Providing technical solutions and problem solving
* Organising and prioritising the queries in order of urgency
* Maintaining an excellent level of customer service
* Working closely with the Field based Engineers
* Passing on complex problems and briefing the relevant engineer
Main Skills
* A background in support in an IT capacity
* communication skills and a great telephone manner
* Some technical knowledge of: Windows Server 2008 – 2016
* Assisting with managing Active Directory environments and using Group Policy in an environment of 30+ devices
* DNS, DHCP, and the TCP/IP suite
* WDS, MDT, or other imaging tools (both creating and deploying images)
* Windows 7 – 10
* Office 365
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