IT Service Desk Analyst

IT Service Desk Analyst

Job Type : Permanent, Full Time

Salary : £20000 – £25000/annum

Data Installation and Supplies has been trading for over 35 years in the network technology sector. The Company, based in Cleckheaton, Bradford has seen substantial growth over the past 5 years and wants to continue this development with the additions to its highly skilled technical team. This family run business offers a friendly working environment with the opportunities for the successful candidate to develop their skills and knowledge through training and working with a fantastic team.
DIS works with the latest network-based technologies such as, full campus wireless LAN deployments, large structured cabling projects, IPCTV and Access Control. We are an award-winning company that wants to push into new and exciting technology sectors.
We want a hardworking and passionate individual who brings new and innovative ideas and can cover a multitude of technical skills. The main requirement and responsibilities we require from a candidate is;
Required Skills, Experience and Qualifications
* Experienced with working in support centre environment.
* Experience in logging tickets via the support platform and escalating through the support procedures.
* 1st and 2nd line support experience.
* Professional communication manner with end customers.
* Experience in a variety of Microsoft products such as Office 365, AD Management, Azure, DNS, DHCP.
* Working across multiple VPN platforms for remote customer support.
* Good Knowledge of network infrastructure; LAN, WAN, WLAN.
* An understanding of network tapology fundamentals.
Desirable Skills, Experience and Qualifications
* Experience working with network video systems, experience with video management software (VMS)
* Experience working with Access control software such as Paxton Net2.
* Certification in networking – such as CCNA/CompTia+ or similar.
* Microsoft certification.
The successful candidate will need to be proactive and work well within a team and have the ability to quickly and successfully support new technology as they come online.
The initial pay will range from £20,000 to £25,000 depending on qualifications and experience. 28 days holiday per annum inclusive of statutory holidays 

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