IT Administrator
Job Type : Permanent, Full Time
Salary : £25000 – £35000/annum
About George Barnsdale
George Barnsdale are a market leading manufacturer of high performance and bespoke timber windows and doors. Based in Donington, Lincolnshire (PE11 4TA), this family run business uses the latest manufacturing techniques, machinery and continuous improvement methods to ensure our products are a step ahead of the competition.
We are looking to recruit an IT Administrator to support George Barnsdale and Sons Ltd and its sister company GBSG Ltd (please see the individual websites for more details about the companies). This is a fantastic opportunity to join established businesses in a highly varied and interesting position where you can develop your skill set.
About the Role
As an IT administrator, you’ll be responsible for maintaining the company's IT network, servers and security systems. This role is absolutely essential within any organisation to ensure business continuity – if an IT network fails, the impact on the day to day running of the business can be significant, sometimes catastrophic.
To ensure this doesn’t happen, you'll be responsible for investigating and diagnosing network problems, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.
On a day to day basis, you might be called upon to help colleagues with more basic IT needs. This will mean you’ll need to share your own knowledge to help others, including setting up new users and managing backup, security and passwords. You're also the company's internet police, monitoring internet and email use.
To drive forward new systems and solutions within the organisation working in conjunction with the IT Manager. Lead business projects that are crucial to the organisation going forward.
Essential Requirements:
* Hands-on technical experience of networking and network security
* A strong understanding of Microsoft technologies (Windows Server, Active Directory, IIS, SQL)
* Ability to apply sound troubleshooting methodology to isolate and resolve root cause of reported issues
* Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologies
* Experience of implementing and troubleshooting VPN clients and site-to-site VPN connections
* Experience of implementing and troubleshooting firewall configurations
* Advanced knowledge and understanding of TCP/IP.
* Advanced understanding of VLAN, STP, routing and switches technologies.
* Excellent communication skills, both written and verbal with great attention to detail.
* Experience of ITIL
Desirable Requirements:
* Degree in computer science
* Industry qualifications such as MCSE desirable
* Technical certification – CCNA etc
* Linux knowledge/experience
* 3+ years in a similar role
Role accountabilities:
IT Service Desk
Respond to IT Support requests via IT ticket system which IT Technician is unable to resolve
In conjunction with the IT Manager, monitor high impact issues to ensure problem is resolved to completion
Ensure service requests and incidents are prioritised by urgency and impact to the business
Ensure relevant IT support staff are made aware of the current support issues
Procurement
Provide Procurement guidance to IT Technician
IT Administration
Create and maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when required.
Provide general administrative support, management and Training to the IT Apprentice/Technician
Maintain and support the company's internal IT systems to achieve best possible availability
Recommend and support implementation of improvements
Support installs of IT systems
Develop and create user guides, training material, user acceptance testing scripts and other documentation as needed for business systems.
Promote the requirement for continuous improvement and support the development of initiatives for continuous improvement as required.
Provide excellent customer service
Work with other members of IT when necessary to achieve a resolution to support calls
Liaise with 3rd party providers where appropriate for support resolutions
Develop expertise on all systems supported by the business
Project manage new IT Solutions
Provide on call cover for GB Monitoring
More Information
- Address PE11, Donington, Lincolnshire
