HGV Service Advisor
Job Type : Permanent, Full Time
Salary : £23000 – £28000/annum Competitive Benefit Package
We currently have a vacancy for a HGV Service Advisor at our Guildford DAF branch.
Main Purpose of Job
* To load the workshop to the optimum level
* To maintain the highest level of customer care and assistance
* To ensure jobs are authorised prior to work commencement
Full Job Description
* To conduct business in accordance with ISO 9001 & ISO 14001
* To greet customers, and interpret their needs and requirements for service and repair and keep them updated on progress.
* Establish methods of payment and obtain order numbers
* Courteous and efficient use of the telephone
* To maintain up to date knowledge of vehicle service, repair and warranty policies and product changes.
* To advise on all service/repair matters
* To supply estimates for necessary work
* To record and communicate, accurately, customer work instructions
* To load the workshop to its optimum level
* To contact customers for authorisation if additional work needed
* Prepare and present invoices and obtain payment
* Maintain customer marketing records
* Use record system to follow up customers
If you have experience within HGV and seeking a customer facing role please apply now
More Information
- Address Guildford, Surrey
