Helpdesk Administrator

Helpdesk Administrator

Job Type : Permanent, Full Time

Salary :

Due to our clients continued growth, we are currently recruiting for a Helpdesk Administrator to join a busy and friendly office based on Rougham Industrial Estate. The successful applicant will be providing support to the Helpdesk and Sales Support team.
You will be responsible for assisting in the following duties
* Responding to incoming calls and emails from clients
* Logging service calls and sales orders on to the system
* Forwarding details to the technical engineers
* Efficient route planning and allocation of the engineers jobs, nationwide
* Liaising with clients, subcontractors and engineers efficiently, ensuring SLA’s are achieved and deadlines are met
* Sourcing products and purchasing
* Ensuring all service call outs are completed, ordering parts where necessary and obtaining all completed paperwork from the engineers
* Collating and filing quotes, sales orders, purchase orders and completed job sheets
* Maintaining the day to day operational requirements, whilst providing a high level of customer service
* Any other ad hoc administrative duties requested
This is a busy and diverse role and would suit an applicant with excellent communication skills and attention to detail.
A good understanding of general Window based operating programs such as Word, Excel, Outlook, and knowledge of web and programmed data bases would be an advantage but not essential, as training will be provided.
This is an excellent opportunity to join a small but growing company, offering the correct applicant the opportunity of ongoing career growth coupled with a friendly working environment.
Hours are 8.30am to 5.30pm Monday to Friday
On-site parking available

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