Head of Customer Service (Housing Developer)

Head of Customer Service (Housing Developer)

Job Type : Permanent, Full Time

Salary :

Our valued client an award winning long established Essex based Residential Home builder is wishing to appoint on a Permanent level Head of Customer Services working within their Regeneration South Division covering Essex Herts & East London
Benefits include: Car/Car allowance+Profit Share+Private Medical+Pension & other lifestyle benefits
Your role as Head of Customer Service:
* To manage, direct and control the Customer Service Department in accordance with the relevant company policies and procedures and to ensure a high level of service to customers at all times
* Ensure Health and safety criteria are adhered to at all times
* Attend Management meetings and set Key Performance Indicators for the department
* Formulate monthly Defects Report
* Formulate Customer Service reports for Divisional Meetings
* Inform Managing Director of any relevant customer related issues and any financial risks to the company
* Attend Weekly Build/Sales Meetings
* Advise Management Team of any changes to the Consumer Code
* Formulate data of all properties at PCN/Back Check by exception that fail to meet the agreed criteria for discussion with SMT
* To liaise closely with all team members to determine and monitor performance of the department
* Chair regular meetings with Customer Service Departmental Staff
* To promote and uphold the company’s prestige and good name
* Attend regular meetings with Managing Director and Directors, and other departments as necessary
* Monitor the Departmental Budget in liaison with Commercial Director
* Ensure adequate resource within department in order to meet customer expectation and maintain high standard of customer Service
The candidate:
To be considered for this Head of Customer Services position you must posses the following skills and experience:
* Strong technical background with ability to resolve build issues
* Ability to liaise at Directors level
* Conduct regular meetings with sub-contractors and suppliers to address issues as required, monitor performance in conjunction with Commercial Director
* Continually analyse and review the department performance, putting forward to the Board any strategies for improvements required to maintain the highest standards of customer service
* Maintain an up-to-date knowledge of best practice and required standards of Customer Service
* Visit customer property to discuss issues/problems and provide adequate solution
* Minimum of an HNC or degree in an appropriate subject, or at least 7 years relevant work experience
* MCIOB membership
A fantastic package is on offer for this exciting and challenging job opportunity
Please follow the link below to apply 

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