Export Administrator
Job Type : Permanent, Full Time
Salary : £20000 – £22500/annum
A growing, specialist business located on the outskirts of Rotherham, have a new, permanent opportunity to join a small team as a Export Sales Administrator.
To ensure customers’ orders are processed accurately and in a timely fashion including dealing with any resulting issues. Handle any incoming calls, e-mails, customer returns and credits. Liaise with Customers’, Area Sales Managers, Freight Forwarders, Supply Chain, Warehouse, Accounts and Design Team where appropriate.
The duties within the role, will encompass the following:
* Processing and releasing of orders.
* Managing orders on credit hold.
* Managing forward orders.
* Handling return requests.
* Issuing credits and quality issues.
* Answering customer and non-customer queries. e.g. products, stock, pricing, ETA’s etc.
* Requests for tracking, catalogues and other marketing materials.
* Invoicing for cross border deliveries.
* Assist customers in the correct use of Website
* Shortage / Over Claims.
* Liaise with customers’, warehouse and carriers re dispatch of orders.
* Receive appropriate documentation for Non EU despatches.
* Certificate of Origin Applications, Legalisation of Documents
* Letters of Credit
You will possess the following skills and experience:
* Excellent customer service liaison
* A background within a Sales Admin./Customer Service
* Professional telephone manner
* Good problem solver
* Self-motivated
* Attention to detail & Accuracy
* Effective team worker
The role is offered with the following perks/benefits:
* A salary of up to 22.5k experience depending
* Monday to Friday 9am-5pm (37.5 hour week)
* 25 days annual leave plus stats
* Growing, international business with global presence
* Leader within their field
* On site car parking
* Progression opportunity
* Pension scheme
* Healthcare
More Information
- Address Rotherham, South Yorkshire
