Digital Signage Service Engineer 2 views

Digital Signage Service Engineer

Job Type : Permanent, Full Time

Salary : £30000 – £35000/annum Plus benefits

Digital Signage Service Engineer
Our client are specialists in digital signage solutions, and have designed installed and maintained a vast array of large format screens throughout the UK and Europe in airports, shopping malls, major retailers and DOOH. Due to expansion they are now looking into further recruitment within the Service Department.
As a Support Technician you will be responsible for the day to day service desk operations ranging from 1st line support to onsite fault resolve and maintenance of equipment.
The role requires a solid background in providing technical support and services within the IT/ AV industry, with the understanding to document and manage separate and combined systems. Experience in managing digital signage systems and working with clients to advise and proactively resolve remote and onsite faults would be extremely advantageous.
You will also from time to time help with technical installation of solutions and documentation of systems for handover to clients.
As a Digital Systems Specialist you will build strong relationships with the rest of the Technology and Service teams as well as the business as a whole and will hold direct relationships and responsibilities for some of the biggest airports and media companies in the world.
The role will be predominantly based in the home region of the engineer, however, due to the nature of the business the Service Technician may also be required to travel to other regions to assist in works and/ or respond to assigned faults.
Additionally, this role requires flexible working hours and there is also an aspect of ‘on call’ 4 weekly shared between fellow team members.
This is a key position and carries with it the company reputation with clients and within the industry.
Key Responsibilities
* Client support
* 1st line support
* Onsite response
* Onsite repair/ fault resolve
* Onsite proactive and reactive maintenance
* Servicing checks and cleaning of digital assets
* Manage faults and customer requests from receipt to resolution and closure
* Actively contribute ideas towards internal systems
* Encourage and support customers in using self-service systems to log, update and receive updates of service requests
* Service Permits to work
* Service Parking permits
Minor Responsibilities
* Aid the installation team with installation of displays from time to time.
* Technical Commissioning
* Aid the installation team with technical commissioning on LED Displays and other technical solutions.
* Sign-off of installed equipment * Technical Specification & Vendor Management
* Build relationships with suppliers and vendors to ensure support
* Identify, Specify AV and IT equipment for internal and client use 

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