Customer Support (Mortgages) 2 views

Customer Support (Mortgages)

Job Type : Permanent, Full Time

Salary :


Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as Customer Support (Mortgages).

Based in Sheffield, the purpose of the role is:

* To identify and develop business opportunities from intermediary relationships via inbound and outbound telephony activity.

* To deliver the highest levels of customer service to all intermediary relationships.

* To act as day to day contact for intermediary relationships.

* To provide detailed case updates & support with existing applications including setting expectations with intermediaries on actions required.

* To deliver agreed lead generation targets.

Primary Objectives of the Role:

* Deliver the highest levels of customer service through the provision of telephony support.

* Demonstrate full understanding of the product suite and sales process.

* Provide support and guidance to intermediaries on complex lending requests and secure their commitment.

* Ensure all communications with intermediaries are professional.

* Establish and maintain effective communication and relationships with all internal management and departments.

* Support Key Account Managers as required to ensure business critical relationships are maintained.

Specific Skills or Knowledge Required:

* Knowledge of the mortgage market is desirable.

* Strong communication and presentation skills are essential.

Specific Previous Experience Required:

* 1 years previous experience working in a sales or telephony role is desirable.

* 1 years experience of working in a mortgage specific business development role is desirable.

To be considered for this position please apply below

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