Customer Service Coordinator
Job Type : Permanent, Full Time
Salary :
Customer Service Coordinator
Permanent / Full time
Based in Takeley, Essex
Want to be part of a company whose goal is to be the best in the world and the best for the world?
We are seeking a Customer Service Coordinator to join our Team based in Takeley, Essex on a full time basis. Previous experience in a customer service centric position is required. Due to the site location, own transport is required.
Apply today!
GENEWIZ is a leading global genomics service company and trusted provider for DNA sequencing, gene synthesis, molecular biology, next generation sequencing, bioinformatics, and GLP regulatory services.
GENEWIZ employees have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun culture. We offer various health and financial benefits, competitive compensation and rewarding bonus programs.
* Providing technical and administrative support to customers.
* Resolving order discrepancies with regards to shipping and order reception.
* Management of logistics e.g. Couriers, Invoice discrepancies.
* Coordination of GLP & next generation shipments to the US and Germany.
* Management/Coordination of orders submitted online by customers.
* Gathering customer feedback and recording within company database.
* Ensure correct people/departments are made aware and kept up to date on all relevant customer issues.
Qualifications:
* Previous experience in a customer service centric position.
* Ability to speak French or German would be advantageous.
* Knowledge of biology or genetics preferred.
* Proficient with computers, systems, and Microsoft Office suite products.
* Ability to work independently in a fast paced environment
More Information
- Address Takeley, Essex
