Customer Service Advisor / Receptionist 18 views

Customer Service Advisor / Receptionist

Job Type : Temporary, Full Time

Salary : £9/hour Company Benefits

Customer Service Advisor / Receptionist

My client is a very highly regarded new tech company that is quickly growing. Due to this they are expanding their customer service department and are looking for enthusiastic candidates to increase their quality of services

This role starts off temporary but will go permanent if criteria is met.

MAIN PURPOSE OF JOB

The role of Customer Service Advisor to provide First Class Customer Service
This is through the provision of effective solutions to their enquiries, with a focus on exceeding our customers' expectationsThis role will include being on reception and answering the phone in addition to this

CORE RESPONSIBILITIES, TASKS & DUTIES:

Ensure that statutory Health and Safety legislation and company policies are adhered to
Provide help, support and offer advice to new and existing customers
Communicate courteously with internal and external customers by phone or email
Deal with both inbound and outbound customer queries ensuring all specific customer requirements are met at all times. This includes keeping accurate records of all communications and correspondence with customers
Work within a team that will assist all departments within the company
Inform customers of any delays to their service and pro-actively manage this
Support on issues and other service issues as required
Investigate, review and rectify root causes of customer issues, for example repetitive missed services
Answer all customer retention incoming calls efficiently, professionally whilst promoting the business to our customers
Strong organisation and time management skills with the ability to work under pressure, being self-motivated and able to use own initiative under minimal supervision

Keywords: Customer Service Advisor, Sales, Inbound, Wynyard

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website

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