Customer Service Advisor
Job Type : Contract, Full Time
Salary : £22600/annum
Customer Service Advisor
Pertemps are recruiting for a highly motivated and talented individual for a customer service role based in Tamworth. This is a Fixed Term position to cover Maternity leave so you must be immediately available.
Full Time: 8am – 4:30pm or 8:30am – 5pm 40 HOURS PER WEEK
Salary: £22,600 with salary review in April.
Benefits:
Bonus Structure
Free parking
Company pension
Share Save scheme.
Healthcare cover
Staff discounts on thousands of products
Bike to work scheme.
Modern office environment
Bonus structure maximum £1,000 annually
Main duties:
Actively participate to achieve monthly average order value targets.
Build and maintain effective communications and good working relationships with all internal and external teams, particularly National and Key Account Managers, Operations, Supply Chain and Credit Control to ensure maximum customer service levels are achieved.
Use listening skills when speaking with our customers to understand their business needs and exceed expectations.
Develop and maintain skills, by resolving customer queries, requests for product information efficiently. Ensure appropriate follow-up is completed via the telephone, SLA Tracker, and Shared inbox.
Develop yourself to be the very best you can whilst always ensuring our clients values are at the core of all you do.
Receive inbound sales orders and enquires from our customers, ensuring accuracy and exceptional service to the customer.
Skills and Qualifications:
A full driving licence (preferred but not essential)
Flexible about working hours.
Strong English and good verbal written and communication skills.
Proactively supporting sales, in growing Customer Portfolio.
Excellent listening and the ability to understand the customer needs.
Able to work individually and as a Team Member, by building relationships.
If you’re interested, click apply now
More Information
- Address Tamworth
