Customer Service Advisor 6 views

Customer Service Advisor

Job Type : Permanent, Full Time

Salary : £28824/annum Excellent Benefits

As part of our customer service team, you will be an advisor dealing with all incoming customer enquiries via telephone and email. You will be responsible for processing orders and booking in our installation jobs for any of our 6 depots. In addition, you will also:
·Identify, quote and process any customer enquires or orders
·Be responsible for the collection/ processing of customers payments, purchase order chasing, invoicing, customer returns and queries
·Work on any office reports assigned to you by our Sales Office Manager
·Be responsible for any administrative tasks assigned to you by the Sales Office Manager or Supervisors
·Work closely with all departments within our national distribution and installation business
Do I need experience in a similar role?
Due to the niche market that we work within, full training will be provided for this role. However, previous experience in an office administration, customer service or call centre role is essential.
What kind of candidate are we looking for?
In order to be successful in this role, we believe that you must have excellent interpersonal and communication skills with an ability to work to strict deadlines. Excellent attention to detail will also be required along with excellent proficiency using Microsoft Office (e.g. Word and Excel). We would like a highly motivated and enthusiastic person to join our expanding team.
Location: The role will be based at our Headquarters in High Wycombe, Buckinghamshire
Hours of Work: 41.25 hours per week
Holiday: 22 days plus Bank Holidays increasing with length of service after 3 years
Benefits
* Competitive starting salary with regular reviews as you progress with training.
* Company Life Insurance Scheme (Pay-Out at three times your gross salary tax free to your chosen beneficiary).
* Company Pension Scheme
* Generous Holiday entitlement increasing with length of service after 3 years.
* Virtual GP, second opinion and physiotherapy.
* Employee Assistance Scheme (EAP) available to employees and close family
* Private Medical Insurance Scheme
* Employee Savings & Discounts
* Cycle 2 Work Scheme
* Let’s Connect Technology Scheme
* ULEV Car Scheme
* Eye Care Scheme
What will the role entail?
This is a good environment to work in, working hard, but also working in an organistaion which creates a great place to work.
As part of our customer service team, you will be an advisor dealing with all incoming customer enquiries via telephone and email.
This is a varied role – dealing with clients of varying sizes. You will be responsible for processing orders and booking in installation jobs for any of their 6 depots. In addition, you will also:
* Identify, quote and process any customer enquires or orders
* Be responsible for the collection/ processing of customers payments, purchase order chasing, invoicing, customer returns and queries
* Work on any office reports assigned to you by our Sales Office Manager
* Be responsible for any administrative tasks assigned to you by the Sales Office Manager or Supervisors
* Work closely with all departments within our national distribution and installation business
Do I need experience in a similar role?
Due to the niche market that they work within, full training will be provided for this role.
However, previous experience in an office administration, support, customer service or similar customer support role is essential. As is an excellent telephone manner and written communication of high quality.
What kind of candidate are we looking for?
In order to be successful in this role, we believe that you must have excellent interpersonal and communication skills with an ability to work to strict deadlines. Excellent attention to detail will also be required along with excellent proficiency using Microsoft Office (e.g. some experience of Word and Excel). We would like a highly motivated and enthusiastic person to join this expanding team.
Monday to Friday.
They work two shifts, either 8am to 5pm or 9am to 6pm, on a rota basis.
There is a requirement to work 1 in every 5 Saturdays but this will become fewer the bigger the team gets.
Application Details
Should you be interested in this post, or, would like to know more we would be delighted to hear from you – please attach your CV and a brief covering note confirming:
Availability for interview:
Earliest start date:
Minimum salary:
By submitting your C.V, we assume that you are happy for us to represent you and you wish to apply for the vacancy as described. Please contact the recruitment consultant concerned for more details.
This vacancy has been posted by Elite Employee Please note that Elite Employee is a Division of Employee Finder Limited – a recruitment agency, presenting this vacancy on behalf of our end client, whom we provide recruitment consultancy services to

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