Customer Service Administrator – Mon – Fri 08:00 – 17:00 17 views

Customer Service Administrator – Mon – Fri 08:00 – 17:00

Job Type : Permanent, Full Time

Salary : £18532/annum

Customer Service Administrator
Overall Customer Service Administrator Purpose:
To promptly answer incoming calls with a high level of customer service, allocating and rescheduling engineers as necessary. Also, to be productive by maintaining a good level of incoming and outgoing calls.
Customer Service Administrator Key Responsibilities:
* To promptly answer incoming calls in an enthusiastic, courteous and efficient manner.
* To book or reschedule appointments by way of allocating the correct engineer.
* Resolve queries where possible.
* Be clear in communicating information to both customers and staff.
* Be positive as part of being a team member.
* Maintain a smart appearnce that adheres to company standards.
* Keep a good level of attendance and time-keeping.
* Assist with other duties, as requested, between calls.
Key Attributes:
* Good standard of keyboard skills and basic knowledge of Windows software, especially Outlook.
* A positive attitude to work.
* Presentable in appearance.
* Highly motivated and enthusiastic.
* Excellent customer service and coimmunication skills.
* Proven customer experience

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