Customer Care Champion
Job Type : Permanent, Full Time
Customer Care Champion – Service Delivery
At Otis, we’re dedicated to reinventing the way people move. As cities reach impossible heights and the digital revolution transforms daily life, our customers are looking to Otis for new ways to keep their world moving. As always, we're ready – with a bold vision of the future and the ground-breaking technology to make it happen.
You could be part of our next chapter as a Customer Care Champion working within our Service Delivery Team, based in Leicester. This is a permanent position and the hours of work will be 8:00am – 4pm, Monday to Friday.
The Service delivery Team comprises of 7 staff and a Supervisor and duties include but are not confined to the responsibilities below:
* Delivery of Daily shutdown reports
* Delivery of Client KPI reports
* Managing customer websites
* Management of Insurance Items
* Answering customer emails/call’s
* Working alongside engineers and SDM’s to gain updates on reactive callouts
* Managing escalations to the field and ensuring SLA’s are met
* Customer Escalations & Chases
* TQ Billing Submission (Customer Specific via Customer portal)
* Attend client meetings when required
We welcome applications from, dispatchers, administrators, senior administrators, customer service agents and customer service representatives.
Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance.
Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career
- Address LE4, Leicester, City of Leicester