Customer Admin Hub Advisor
Job Type : Permanent, Full Time
Salary : £18643 – £19358/annum
Seetec Pluss is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year.
As an organisation we are recruiting for a number of Employability contracts to support the unemploymed back to work. This job will play a key part in contributing to the UK’s economic recovery, ‘Restart Scheme’ which is a cornerstone of the Governments ‘Plan for Jobs’ strategy and the expansion to the existing Work and Health Programme (WHP_JETS).
You will provide motivational support to build positive relationships, guide, inspire, challenge, encourage and help individuals obtain sustainable employment.
We are currently seeking talented individuals to join our team as a Customer Administration Hub Advisor. You will be responsible for contributing to the accurate processing of associated administration of the programme, including handling personal, financial and other commercially confidential information.
Our ideal candidate will have the ability to deliver high levels of customer service, be highly organised with a keen eye for accurate detail. You will also need to have experience of working in a Contact Centre or Data Processing environment
Join us and be proud to help our communities and be part of the recovery ensuring no one is left behind.
Key Responsibilities
* Process and maintain system records for all contracts we manage and complete the appropriate administration following contractual and company procedures.
* Deliver a high level of customer service at all customer contact points
* Maintain accurate and up to date financial systems and information.
* Process contract claims, adhering stipulated guidelines
* Support and liaise with Operational teams to ensure quality of submissions and accuracy of data.
* Liaise directly with stakeholders to ensure anomalies are identified and resolved within appropriate and agreed timeframes in order to minimise financial impact.
Skills and Experience
Essential
* Highly organised in approach to work
* Keen eye for accurate detail
* Previous experience of working in a Contact Centre or Data Processing environment
* Experience of delivering services to meet contractual and quality standards
* Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business
Desirable
* Good geographical knowledge of the South West area of England (our contracts are located here)
Additional Information
Salary: £18,643 – £19,358 per annum (dependent on experience)
Location: Remote
Hours: 37 hrs (full time) 8.30am- 5.00pm Monday -Thursday, Friday 8.30am -4.30pm
Closing Date: 16th March 2022 (Rolling campaign due to high volume of activity)
Benefits: 25 days annual leave + bank holidays + Birthday day off, Pension, Competitive Salary, optional discounted Medical and Health Cash Plans, Employee Assistance Programme, Cycle to work scheme, Eye care scheme, Access to wide range of local and national discounts.
In light of Covid-19 Interviews will be undertaken via Microsoft Teams.
Unfortunately, we have no control over time restraints and will be in touch as soon as possible.
Due to the colume of applications, we are unable to give individual feedback, however if you have not been shortlisted on this occaision please regularly review our careers page for suitable vacancies
Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec Pluss support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under” About us”
Seetec Pluss is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
More Information
- Address Exeter, Devon
