Creative Account Executive
Job Type : Permanent, Full Time
Salary : £24000 – £28000/annum
This company is a collection of three innovative agencies that create music and digital experiences for branded spaces. They blend the creative disciplines of brands marketing, content production, with technology expertise, implementation, service and support.
This is a great opportunity for a Client Account Executive working for our client, a creative audio-visual agency on the outskirts of Hertford. This role is suited to someone with business to business customer services experience, with a professional attitude and the ability to build strong working relationships. You may have come from a crearive agency background such as marketing, design or advertising but his isn't a prerequisite. You may have even studied in these areas at University.
This role is in a rural location so you must be able to drive.
You would be working closely with high calibre people including Managing Director, Account Director, Music Consultancy, Creative Production and Technology as well as the Account Management team as they assist clients on their transition and use of music and video communication within branded retail environments.
This challenging and varied position will suit a driven individual who is naturally intrigued by music, branding and visual communication. Unphased by the prospect of working with tech, you need to be both down to earth but also very capable of grappling with big ideas.
You will be working alongside account managers in handling existing accounts and managing your own accounts.
Support managing the on-going development and day-to-day running of existing accounts:
Deal with client communication in a prompt and efficient manner and with creativity
Make sure we understand and meet client requests
Play a key role in status meetings and calls with clients, and subsequent actions
Attend site visits, service reviews, project meetings and events where required
develop and nurture key relationships within client accounts to increase retention and account value
Manage hardware and software installation and roll-out process to our global clients
Use CMS systems to set up new video content schedules for our 4 clients
Work with our technical department to develop and implement new software and functionality for our clients media players
Assist with the management of internal R&D projects
Liaise with our clients third party partners for IT, Audio Visual Installations, etc.
Work in partnership with our internal helpdesk and programming departments to provide technical great support and management to our clients
Prepare client-facing quotes/proposals/presentations, draft contracts
Prepare hardware systems orders
Provide reports to clients for various purposes (e.g. system audits, content schedules)
Prepare client-facing documents (covering technical support, installation instructions, guidelines on music for client staff)
Maintain our databases
Liaise with and brief technical operations department re marketing scheduling, and network distribution
Assist in managing our studio schedule
Be responsible for the set up and management of the client marketing portal
Adhoc Creative projects:
Participate in creative concept development and planning meetings
Obtain artwork files from external creative agencies
Develop studio briefs with assistance of the account manager
Co-ordinate resource for creative and production work (e.g. researchers, copy writers, designers, voice over artists, film crews, model agencies)
Support with production of in-house marketing assets where required including brochures, case studies, website content, social media
Excellent communication and interpersonal skills, including strong client facing capabilities
Creative and driven individual
Excellent communication and interpersonal skills and able to work with people of varying seniority and skillset
Solid project coordination skills, able to juggle many balls – a natural multitasker
Curious, inquisitive and a natural problem solver – views challenges as an opportunity for positive resolution
Attention to detail second to none – serial numbers, software versions, model numbers must be absolutely spot on
Comfortable and happy to work with tech – must be interested in how it works and how we support it (even if not a pure techy!)
Strong sense of business acumen
Appreciation of branding and marketing principles
Awareness of current youth brands, culture and lifestyle
MS Word, Excel and PowerPoint literate
Microsoft Dynamics Experience an advantage
Educated to degree level
Be able to smile when the pressure is on
* Hours are Monday to Friday 9.am to 5.30pm.
* Free Parking
* 20 days holiday (increases by 1 additional day per year up to 25 days) Plus bank holidays
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy
Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.
- Address Hertford, Hertfordshire