Call Centre/Customer Support
Job Type : Permanent, Full Time
Salary : £22000 – £26000/annum Competitive Benefits
Net – A – Porter are recruiting for sales and customer care consultants!
If you come from a luxury sales background, and have a professional manner in all communications, can problem solve with the ability to find an opportunity to sell – please apply
Net-A-Porter is a high end fashion online retailer, with amazing products within fashion, skincare and lots more this is a fantastic company to work for.
Based in Charlton, the sales and customer care consultants are in a great location for anyone living in or around central London.
customer care and sales consultants duties include
Ensure that an excellent customer experience is given to every customer, every time
Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and social media
Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond
Assist customers with all lines of enquiry which will include product queries, returns, delivery, registration, payments and more
Be committed to meeting KPI's including sales, quality and productivity targets; playing a key role in helping the department to achieve its overall goals
Work with your colleagues across Customer Care and internal departments to continuously strive to improve service and knowledge through regularly sharing customer feedback
This is a target driven role, based within a virtual sales floor – you must be able to work under pressure as a sales and customer care consultant and have the ability to multi-task.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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More Information
- Address Charlton, London
