Call Centre/Customer Support 16 views

Call Centre/Customer Support

Job Type : Contract, Full Time

Salary : £22000/annum Competitive Benefits

Contact Centre, customer care and sales consultants duties include

Ensure that an excellent customer experience is given to every customer, every time

Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and social media

Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond

Assist customers with all lines of enquiry which will include product queries, returns, delivery, registration, payments and more

Be committed to meeting KPI's including sales, quality and productivity targets; playing a key role in helping the department to achieve its overall goals

Work with your colleagues across Customer Care and internal departments to continuously strive to improve service and knowledge through regularly sharing customer feedback

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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