Content Designer – CX
Job Type : Contract, Full Time
Salary :
Content Designer – CX – 12 month contract – Mobile Telecoms – Berkshire and home working
Content Designers are responsible for creating customer and advisor-facing support content across Three's multichannel platforms, aligned with CX journeys and business / technical requirements.
What else the job involves
* Working alongside CX team and Journey Designers to create copy for customer and advisor-facing digital self-service and purchase journeys across Three's web and app platforms
* Working under tight deadlines to deliver content aligned with CX journeys, as well as business and technical requirements
* Working across a range of content workstreams, with differing objectives and approaches
* Working closely with the wider digital transformation team to understand project and business requirements
* Creating audience-appropriate copy aligned with Three's tone of voice and legal guidelines
* Working in a fast-paced, agile environment
Key skills:
· Strong understanding of digital CX principles
· Editorial / content background, with a portfolio reflecting experience
· Experience creating copy to specific tone of voice and style guidelines
· A keen eye for detail, accuracy and consistency
· Ability to work cross-channel and cross-platform
· Be comfortable working in an agile environment with multiple stakeholders
· An understanding of how content can impact online customer journeys
· Ability to work under pressure to tight deadlines
· Excellent creative and communication skills
· An open and proactive approach to working with other team members
Nice-to-have
· Industry-specific understanding of digital communications
· Familiarity with content management systems
The sort of person
· Collaborative
· Innovative
· Creative
· Takes ownership
· Flexible
Project People is acting as an Employment Business in relation to this vacancy
More Information
- Address Berkshire