2nd Line Support

2nd Line Support

Job Type : Permanent, Full Time

Salary : £30000 – £33000/annum

2nd Line Support / IT Support

A role has opened up with a leading IT Managed Service Provider in Hertfordshire. This position will be to work on their service desk providing 2nd line support to the client based out of hours. This position is with a large growing IT solutions business, with the position being recruited due to growth and demand on the team. The position is providing support during daytime hours, Monday – Friday

Service Desk Analyst / 2nd Line Support / IT Support position

* Act as first line support for all IT systems and to escalate to other members of the team when required.

* Manage IT support requests in a ticket system ensuring they are dealt with in a timely manner.

* Administration of company IT systems and processes.

* Liaise with suppliers and customers regarding IT issues.

* Assist users when issues and queries arise, acting as 2nd line support.

* Provide estimations to line manager for time to make changes and resolve outstanding issues.

* Demonstrate skilled judgement to excel in this role.

* Ownership of root cause analysis and resolution.

* Be dedicated to the highest quality in everything you do & encourage this in others.

* To continually test solutions to make recommendations for changes or refinements to IT systems in place.

* Proactively keep Line Manager appraised of events in the team

* Follow cease process ensuring Account Manager is aware of any changes requested by clients in this respect.

If you are considering your next move and would like to be part of this well-established independent IT provider, please click apply and one of our consultants will be in touch.

IT Support / service desk analyst / 1st line support / 2nd line support / IT Support / 3rd Line Support

IT Support / service desk analyst / 1st line support / 2nd line support / IT Support / 3rd Line Support 

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