1st Line Support
Job Type : Permanent, Full Time
Salary : £18000 – £22000/annum
Are you a recently graduated IT student or finished an IT apprenticeship?
Are you looking to take the next step in your career in a fast-paced multi-national corporation?
This is the role for you!
*** BRAND NEW OPPORTUNITY ***
Immediate start – interviewing this week and next.
The IT Helpdesk Analyst will be responsible for 1st line support at a large, multi-site user base, so strong customer service experience is a must!
Technical skills:
·Windows server support
·Basic printer fix and troubleshooting
·Basic IP network troubleshooting
·DNCP & DNS
·Active Directory
Key responsibilities:
·Resolve IT Support issues, aiming to achieve an 80%+ first time fix
·To escalate, communicate and liaise with internal IT Support Engineers
·To take full ownership of issues and always be willing to find answers to all questions raised.
This is an excellent opportunity at a progressive company in a fast-paced environment
More Information
- Address Swadlincote, Derbyshire
