1st Line Support

1st Line Support

Job Type : Permanent, Full Time

Salary : £23000 – £25000/annum

Clearpath are recruiting for the following.

Helpdesk Technician – IT Support

Based near Hove, West Sussex

Description

We are a well-established IT and Technology company

The candidate must meet the following criteria:

> A sound, comprehensive understanding of IT and IT terminology including:

> Windows 2008/2012 server, including Small Business server,

> Active directory management,

> Exchange 2007 and 2010 server,

> Most popular anti-virus products, i.e. McAfee, Symantec etc,

> A good understanding of firewalls, routers, switches etc,

> Backup solutions, i.e. Backup exec, Storagecraft

> Office 365

Required Skills:

> Possess a willingness to learn and co-operate as part of a team

> Have confidence working in a busy often hectic environment

> Excellent telephone manner is required along with friendly customer service skills

> Attention to detail

> A logical approach to problem solving coupled with common sense

> Good communication, literacy and organisational skills

> Punctuality, staff must be ready to work by their start time and willing to be flexible with their working arrangements,

> Ideally live within a 25-mile radius of the office,

Responsibilities will include:

Answering telephone, analysing and dealing with escalated incidents.

Job Type: Full-time

Benefits:

* Flexible working hours

* Childcare

* Private medical/dental insurance 

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