1st Line Support
Job Type : Permanent, Full Time
Salary : £23000 – £26000/annum Medical, Pension + More
Clearpath are recruiting for the following.
Helpdesk Technician – IT Support
Based near Hove, West Sussex
Description
We are a well-established IT and Technology company
The candidate must meet the following criteria:
> A sound, comprehensive understanding of IT and IT terminology including:
> Windows 2008/2012 server, including Small Business server,
> Active directory management,
> Exchange 2007 and 2010 server,
> Most popular anti-virus products, i.e. McAfee, Symantec etc,
> A good understanding of firewalls, routers, switches etc,
> Backup solutions, i.e. Backup exec, Storagecraft
> Office 365
Required Skills:
> Possess a willingness to learn and co-operate as part of a team
> Have confidence working in a busy often hectic environment
> Excellent telephone manner is required along with friendly customer service skills
> Attention to detail
> A logical approach to problem solving coupled with common sense
> Good communication, literacy and organisational skills
> Punctuality, staff must be ready to work by their start time and willing to be flexible with their working arrangements,
> Ideally live within a 25-mile radius of the office,
Responsibilities will include:
Answering telephone, analysing and dealing with escalated incidents.
Job Type: Full-time
Benefits:
* Flexible working hours
* Childcare
* Private medical/dental insurance
More Information
- Address Hove, Brighton and Hove
