1st/2nd Line Support Engineer
Job Type : Permanent, Full Time
Salary : £24000 – £26000/annum
Exciting opportunity for a 1st/2nd Line Support Engineer to join our client who tailor IT services to support and deliver exceptional services.
Role based locally in Southend-on-Sea and paying between £24k and £26k
Key responsibilities for this role will be:
* To provide first/second line telephone support for service request fulfilment.
* Field engineering support.
* Incident and problem management.
* Troubleshooting / repairing desktop PC's, laptops and installations.
* Troubleshooting server-side issues and setup of new server solutions.
* Troubleshooting network symptoms.
The key skills required include:
* Good technical knowledge of Windows operating systems.
* Windows Server 2012 to 2019 administration experience.
* AD administration and management.
* Microsoft product support (Excel, Outlook, Word, PowerPoint).
* Microsoft Office 365 support and administration.
* Networking experience (TCP/IP topologies, switches, routers).
* Exposure to CDK Kerridge/Drive (Although not essential).
* Support of mobile devices with MDM.
* Strong communication skills.
* Good customer service skills.
* Good analytical/problem-solving skills, especially in continual service improvement.
* Ability to work well under pressure with an eye for detail.
* Passion for technology.
* Willingness and enthusiasm to learn is essential with a can-do approach.
* Self-motivated and organised.
* Must be a team player.
* Whilst the company does offer training, it is desirable that you already have at least two or more related certified qualifications.
* Full UK driving licence required (preferably clean).
We are looking for a candidate with hunger and desire to succeed, if this is you, please forward your CV or call Luke or Tracey for more information
More Information
- Address Southend-on-Sea, Essex
